If you have ordered a Berlin Bike, your satisfaction is our top priority.
That’s why we offer an easy return within 14 days. Please contact our customer service for this. You will then receive a detailed explanation of how to return the bike. Keep the box of your e-bike in case you need to send it back or have it repaired. Please note that the cost of return shipping is borne by the buyer.
Requirements for a return • Within 14 days • Product must be undamaged • Perform the steps described below
Step 1: Please fill out the form below.
Step 2: If all the above-mentioned conditions are met, you will receive a return slip from us.
Step 3: The electric bicycle will be conveniently picked up at your home.
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