If you have ordered a Berlin Bike, your satisfaction is our top priority.
That's why we offer easy returns within 14 days. Please contact our customer service. You will then receive a detailed explanation of how to return the bike. Save your e-bike's box in case you need to return it or have it repaired. Please note that the return shipping costs are borne by the buyer.
Â
Requirements for a return • Within 14 days • Product must be undamaged • Follow the steps described below
Step 1: Please fill out the form below.
Step 2: If all the requirements described above are met, you will receive a return slip from us.
Step 3: The e-bike will be picked up conveniently from your home.
